Archive for the 'Training' Category

Keeping Employees Informed

It’s 9:00 am on a workday; do you know how much your employees know about the business they’re representing, the company and the industry they work in? Quiz them, but not before you’ve given them a chance to learn and immerse themselves in the subjects at hand, and definitely not in a boring, circle the […]

Product Knowledge Workshop

Take it from us; the best kind of learning is hands-on. So, when you add a new line of products in your business, or are implementing a new tool or system, a great way to offer product knowledge to your employees is to set up a workshop.

I Had Lunch With Peter Legge, Co-Founder and CEO of Canada Wide Media!

To follow the last blog about the Vancouver Board of Trade’s luncheon, where Sir Richard Branson gave an inspirational talk, this time I set up a personal luncheon with Peter Legge, Co-Founder and CEO of Canada Wide Media.

Wow, where to start; I guess at the top—I asked for the meeting and Peter Legge agreed! Many business owners either don’t think about connecting with, or are afraid to approach, successful business people for advice and to build business relationships; so, it makes me feel proud for having tried and succeeded. It should be said though; very influential business people don’t often have the time to meet with any small business that requests a meeting. This is why the meeting I was able to set up with Peter Legg is to me a chance of a lifetime; a confirmation that my efforts are bringing about success in my business, FACETS Business Solutions.

Take Advantage Of Summer, Put On A Fun Conference

Your annual forum, symposium, conference or general meeting is coming up, and you’ve decided to keep it within city borders to save money. Well, you may be missing out on an opportunity to make your annual meeting a better, more fun, and relaxed affair; like a little business vacation. Yes, go ahead and have a training conference or seminar vacation, and your employees will love you; in fact, you’ll love you!

Occupational Health and Safety Is A Must!

You own a restaurant, does your staff know what to do in case of a fire? Are you aware of the amount of hours your staff is able to work, and when they need a break? Your job site is a large construction site; is your crew aware of safety procedures when working at great heights? To be sure you are working at your best, and keeping your employees safe and healthy, align your business with the Canadian Centre for Occupational Health and Safety (CCOHS); meet their high standards and comply with their rules and regulations (actually, if you need someone to train your workers on all the health and safety rules and regulations that relate to their jobs, call us – this is what we do!)

The Entrepreneurial Spirit

So what is the entrepreneurial spirit anyway? What is that motivation some people have for their careers and others lack? We really love the article written by Marshall Goldsmith, titled Demonstrating The Entrepreneurial Spirit, which highlights many of the points regarding inclination for work, and want for success.

Set Up A Private Wiki For Your Company

Imagine if you could make note of every detail of the processes, communications, and instructions that pertain to your business and make it accessible to every employee, in an online private forum. There is such a thing; it’s called Wikipedia. That’s right, according to The Globe and Mail’s article, why you should set up a company wiki it’s an immeasurably useful resource to have.

Training Is Investing In Employees

Training: teaching employees new skills, insight, and empowering them to overcome weaknesses to succeed.

Business Phone Etiquette

Who’s answering your company’s phone? Do they speak in a professional and inviting manner? Are they knowledgeable and informative? Can they answer questions, and do they know what to do when they can’t answer a question?

Practicing good phone manners should be intuitive and logical, but as HR specialists we’re here to say that this is not always the case. So much business is at stake in a simple phone call that employers should take the time to train employees on phone call etiquette.

Delegating, Outsourcing and Hiring

It makes sense in business to delegate; especially if you have motivated employees who want to gain more experience and advance their careers. At FACETS Business Solutions, we’re very fond of delegating and outsourcing, too – this is how business gets done. For example, we happily take on young and inexperienced apprentices, interested in human resources, bookkeeping, or general business, and we teach them the ways of our business. Their pay is not as high as an expert’s would be; but what we’re offering them is experience, which will be the very qualifications they’ll need to put on their resumes. With pride, we train and offer great opportunity to those who are motivated and are intent on learning and improving.